Sunday, August 25, 2019

Information Technology Strategic Plan Term Paper - 1

Information Technology Strategic Plan - Term Paper Example The objectives are feasible given that digital technology can work for both the clientele and the business The mission statement destined to integrate the needs of the company with those of the target market and understand drivers for loyalty and overall satisfaction guides Great Heights Events Planning Company. The mission statement is stated as follows; â€Å"Our mission is to surpass the expectations of customers and create memories that will last a lifetime. In the process of administering out high-end services, we are guided by the principles of honesty, integrity, and respect for every client or guest on our way. We hope to maximize our outcomes for the sole satisfaction and loyalty of our clientele.† As Greater Heights seeks to gain more traction with customers than before, investment in IT will be inevitable given that the entire industry is investing in the state-of-the-art equipment. The interactions with the ultimate clients and guests are based on the data collected using the information. Then following the strategic plan will outline the current situation of Great Heights in terms of technology and security aspects. The business venture will also entail determining the information technology personnel or roles in place and a SWOT analysis for the same. The goals of the IT strategic plan will be outlined and the positive organizational impacts it will have once it is implemented in Great Heights. Great Heights does not have expansive remote storage and data collection tools for customer information. The company relies on the calls made by customers. The planning department conducts a random survey every month through questionnaires to the guests. The future events are based on the survey provided because customers give an honest opinion about the services and what they expect to get from the company. The company has not yet applied digital tools for collecting customer

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